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CASE STUDY

Multi-State Municipal Cooperative: Dynamics 365 for Shared Services

A 14-municipality cooperative deployed Dynamics 365 for shared back-office services. Per-municipality operations cost down 38%.

May 9, 2026 · 2 min read · By admin
At a glance
38% CHANGE
Industry
Public Sector
Topics
Dynamics 365 · Microsoft
Published
May 2026
Headline outcome
38% Per-municipality operations cost: down 38%

Measured outcomes

What this programme actually delivered.

38%

Per-municipality operations cost: down 38%

14

14 municipalities on one platform with local autonomy

The challenge

A 14-municipality cooperative pooled some back-office services (HR, finance, procurement). Each municipality had different ERP systems; sharing services meant reconciling data manually.

What we built

Dynamics 365 ERP unified across the 14 municipalities with municipality-specific configurations. Shared services run on top with consistent processes. Data lineage clear at municipality level.

Outcomes

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