CASE STUDY

First-Responder Agency: CAD + Records Modernization on Salesforce + Azure

A regional first-responder agency modernized CAD + records management. Dispatch time down 32%; CJIS compliance maintained.

May 9, 2026 · 2 min read · By admin

At a glance

Industry: Public Sector
Topics: Azure · Cybersecurity · Salesforce
Published: May 2026
Headline outcome: 32% Dispatch time: down 32%

Measured outcomes

What this programme actually delivered.

32%

Dispatch time: down 32%

41%

Officer time on report writing: down 41%

The challenge

A regional first-responder agency’s computer-aided-dispatch + records-management ran on legacy systems. Dispatch latency was elevated; CJIS compliance was uneven.

What we built

Salesforce Public Sector Solutions + Azure Government with CJIS-compliant infrastructure. Real-time CAD integration. Records-management modernization. Cross-agency information sharing.