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CASE STUDY

First-Responder Agency: CAD + Records Modernization on Salesforce + Azure

A regional first-responder agency modernized CAD + records management. Dispatch time down 32%; CJIS compliance maintained.

May 9, 2026 · 2 min read · By admin
At a glance
32% CHANGE
Industry
Public Sector
Topics
Azure · Cybersecurity · Salesforce
Published
May 2026
Headline outcome
32% Dispatch time: down 32%

Measured outcomes

What this programme actually delivered.

32%

Dispatch time: down 32%

41%

Officer time on report writing: down 41%

The challenge

A regional first-responder agency’s computer-aided-dispatch + records-management ran on legacy systems. Dispatch latency was elevated; CJIS compliance was uneven.

What we built

Salesforce Public Sector Solutions + Azure Government with CJIS-compliant infrastructure. Real-time CAD integration. Records-management modernization. Cross-agency information sharing.

Outcomes

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