CASE STUDY

Insurance Carrier: Power Platform Automation Across Claims-Side Workflows

An insurance carrier automated 47 claims-side workflows on Power Platform — workforce-allocation, third-party requests, escalations. 28,000 claims-handler hours reclaimed annually.

May 9, 2026 · 2 min read · By admin

At a glance

Industry: BFSI
Topics: Microsoft · Power Platform
Published: May 2026
Headline outcome: 47 47 automated workflows in production

Measured outcomes

What this programme actually delivered.

47 automated workflows in production

28,000

Claims-handler hours reclaimed: 28,000 annually

64%

Third-party-request cycle time: down 64%

The challenge

An insurance carrier’s claims handlers spent meaningful time on coordination workflows: scheduling adjuster visits, requesting third-party reports, escalating complex claims. Each was manual.

What we built

Power Platform suite of 47 automation apps + flows. Connected to the policy admin and claims systems via APIs. Power BI dashboards for claims-leadership oversight.

Outcomes

47 automated workflows in production
Claims-handler hours reclaimed: 28,000 annually
Third-party-request cycle time: down 64%
Claims-leadership real-time visibility into bottlenecks

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Insurance Carrier: Power Platform Automation Across Claims-Side Workflows

What this programme actually delivered.

The challenge

What we built

Outcomes

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