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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

47

47 automated workflows in production

28,000

Claims-handler hours reclaimed: 28,000 annually

64%

Third-party-request cycle time: down 64%

The challenge

An insurance carrier’s claims handlers spent meaningful time on coordination workflows: scheduling adjuster visits, requesting third-party reports, escalating complex claims. Each was manual.

What we built

Power Platform suite of 47 automation apps + flows. Connected to the policy admin and claims systems via APIs. Power BI dashboards for claims-leadership oversight.

Outcomes

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