Why case studys from Mergen?
Every case study lists hard outcome metrics โ cycle time, cost, quality, NPS โ not soft win statements.
Programmes spanning Fortune-500 banks, top-10 insurers, global manufacturers, 32-hospital health systems.
Each transformation distills into a repeatable architecture pattern โ codified in our delivery library.
A specialty retailer modernized 87 store-ops apps onto Microsoft Fabric + Power Platform โ 6 months end-to-end.
A sporting goods retailer rebuilt inventory allocation with ML across 180 stores. Stockout-driven lost sales down 32%; markdowns down 18%.
Read case study โA regional grocery chain built real-time supply chain visibility across 320 stores + 4 DCs. Out-of-stock rates down 47%; spoilage down 28%.
Read case study โA department store chain unified omnichannel orchestration across 240 stores + e-comm + marketplaces. Order-fulfillment cost per unit down 22%.
Read case study โAn off-price retailer launched a Commerce Cloud experience preserving the in-store treasure-hunt feel online. Unique-visit-to-purchase rate up 34%.
Read case study โA multi-brand beauty company unified loyalty + Marketing Cloud across 7 brands. Cross-brand purchase rate up 32%.
Read case study โA specialty retailer deployed Einstein for dynamic pricing + promotion optimization. Margin protection + revenue lift simultaneously.
Read case study โA retailer rolled out Microsoft 365 across 800 stores + corporate back office. Store-manager-corporate communications cycle compressed 67%.
Read case study โA specialty retailer rolled out HRSD to 32,000 store associates with mobile-first UX. Associate engagement on HR services up 6ร.
Read case study โA specialty retailer hardened PCI-DSS posture across e-comm + 800 stores. PCI audit zero findings; customer-data incidents down 89%.
Read case study โA specialty retailer outsourced 24ร7 ServiceNow managed support to Mergen. SLA performance: 99.4% over 18 months; sustained operational improvement compounding.
Read case study โA specialty retailer built customer-360 BI unifying direct-to-consumer + wholesale data. Cross-channel customer LTV up 24%.
Read case study โA fashion retailer deployed Marketing Cloud personalization across 14M customer records. Email engagement up 5ร; cart-recovery revenue up 47%.
Read case study โA specialty retailer deployed computer-vision store analytics across 240 locations. Footfall + conversion data drives merchandising decisions.
Read case study โA specialty retailer deployed Microsoft Copilot to 1,800 merchandisers and buyers. Time-to-decision on assortment + pricing decisions accelerated 32%.
Read case study โA retailer rolled out CSM for store-operations support โ store managers raise tickets via mobile, district managers oversee resolution. Resolution time down…
Read case study โA specialty retailer used Now Assist to summarize and recommend actions on inventory exceptions across 800 stores. Exception resolution time reduced 56%.
Read case study โA specialty retailer rebuilt its customer analytics platform on Google Cloud (BigQuery + Vertex AI). Personalization model accuracy up 34%; campaign ROAS…
Read case study โA specialty apparel brand replatformed on Salesforce Commerce Cloud with headless front-end + unified OMS. Conversion up 32%; inventory accuracy 97%.
Read case study โA specialty retailer rolled out ServiceNow ITOM across 800 stores and 3 DCs, gaining real-time visibility into POS, network, and inventory-system health.
Read case study โA specialty retailer modernized customer service with Service Cloud + Einstein conversational AI. Result: 38% deflection rate, 4.7/5 CSAT, lower per-contact cost.
Read case study โA multi-brand CPG built a unified customer data platform on Salesforce Data Cloud + Marketing Cloud. Email engagement up 4ร, attributed revenue…
Read case study โEvery Mergen case study was written by a working practitioner. Want a conversation with one of them?
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