CASE STUDY

Specialty Retailer: Microsoft 365 for Store + Back-Office Workforce

A retailer rolled out Microsoft 365 across 800 stores + corporate back office. Store-manager-corporate communications cycle compressed 67%.

May 9, 2026 · 2 min read · By admin

At a glance

Industry: Retail
Topics: Microsoft · Microsoft 365
Published: May 2026
Headline outcome: 67% Store-corporate communications cycle: down 67%

Measured outcomes

What this programme actually delivered.

67%

Store-corporate communications cycle: down 67%

+38

Store-manager satisfaction: +38 NPS

800

800 stores + corporate on unified collaboration

The challenge

A specialty retailer’s 800 stores communicated with corporate via email, fax, and weekly conference calls. Cross-store best-practice sharing was non-existent.

What we built

Microsoft 365 + Teams across stores + corporate. Channel structure for cross-store collaboration. Manager-friendly Teams app on store devices. Compliance-ready archiving.