CASE STUDY

Specialty Retailer: Microsoft Copilot for Merchandiser Productivity

A specialty retailer deployed Microsoft Copilot to 1,800 merchandisers and buyers. Time-to-decision on assortment + pricing decisions accelerated 32%.

May 9, 2026 · 2 min read · By admin

At a glance

Industry: Retail
Topics: Copilot · Microsoft · Microsoft 365
Published: May 2026
Headline outcome: 32% Time-to-decision on assortment + pricing:…

Measured outcomes

What this programme actually delivered.

32%

Time-to-decision on assortment + pricing: down 32%

64%

Cross-team data-stitching effort: down 64%

+34

Merchandiser tool satisfaction: +34 NPS

1,800

1,800 merchandisers + buyers active

The challenge

Merchandisers and buyers at a specialty retailer spent significant time stitching data from sales reports, inventory, and competitive research before making assortment + pricing decisions.

What we built

Microsoft Copilot deployment with retail-specific data grounding (POS, inventory, competitive pricing feeds). Merchandiser-friendly prompt templates. Dedicated workflow integration with the merch planning tools.

Outcomes

Time-to-decision on assortment + pricing: down 32%
Cross-team data-stitching effort: down 64%
Merchandiser tool satisfaction: +34 NPS
1,800 merchandisers + buyers active

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Specialty Retailer: Microsoft Copilot for Merchandiser Productivity

What this programme actually delivered.

The challenge

What we built

Outcomes

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