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CASE STUDY

Specialty Retailer: PCI-DSS + Customer-Data-Protection Programme

A specialty retailer hardened PCI-DSS posture across e-comm + 800 stores. PCI audit zero findings; customer-data incidents down 89%.

May 9, 2026 · 2 min read · By admin
At a glance
3 KEY METRIC
Industry
Retail
Topics
Compliance · Cybersecurity · SecOps / GRC
Published
May 2026
Headline outcome
3 PCI audit: zero findings (3…

Measured outcomes

What this programme actually delivered.

3

PCI audit: zero findings (3 consecutive cycles)

89%

Customer-data incidents: down 89%

78%

Audit cycle effort: down 78%

The challenge

A specialty retailer’s e-comm + in-store payment processing had inconsistent PCI-DSS posture. Customer-data exposure incidents were trending up.

What we built

Unified PCI-DSS programme covering e-comm + 800 stores. Network segmentation. Tokenization for cardholder data. Customer-PII protection via DLP + encryption. Continuous-monitoring evidence collection.

Outcomes

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