CASE STUDY
Specialty Retailer: ITOM Across 800 Stores + 3 Distribution Centres
A specialty retailer rolled out ServiceNow ITOM across 800 stores and 3 DCs, gaining real-time visibility into POS, network, and inventory-system health.
May 9, 2026
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2 min read
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By admin
At a glance
- Industry
- Retail
- Topics
- ITOM · Servicenow
- Published
- May 2026
- Headline outcome
- 94% Store-incident detection time down 94%