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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

34%

Unique-visit-to-purchase rate: up 34%

41%

Repeat-purchase rate: up 41%

2.8

Time-on-site: up 2.8×

The challenge

An off-price retailer’s in-store experience (treasure hunt, frequent inventory turn, unpredictable discovery) didn’t translate well to traditional e-commerce. Online ranking-by-popularity created a dull experience.

What we built

Commerce Cloud with treasure-hunt patterns: weekly drop windows, brand reveals, curated edits. Ephemeral inventory display. Personalized for repeat shoppers but discovery-forward for new visitors.

Outcomes

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