Measured outcomes
Associate engagement on HR: 6× pre-rollout
Associate NPS on HR: +38 points
Manager time on HR triage: down 42%
32,000 associates with daily HR-tooling access
A specialty retailer’s 32,000 store associates had minimal HR-tooling access. They didn’t have email, used personal phones, and rarely sat at a desk. Their HR experience was effectively in-store posters + manager intervention.
Mobile-first HRSD UX. SSO via the retailer’s associate-app. Service catalog focused on associate priorities (scheduling, time-off, benefits, training). Manager-tier visibility.
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