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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

47%

Out-of-stock rates: down 47%

28%

Spoilage: down 28%

320

320 stores + 4 DCs on real-time fabric

The challenge

A regional grocery chain operated on next-day batch reporting from stores + DCs. Out-of-stock and spoilage were systemic but not actionable in real time.

What we built

Real-time pipeline ingesting POS + inventory + DC data. Store-level + DC-level dashboards. Auto-alerts on emerging supply-chain anomalies.

Outcomes

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