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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

34%

Personalization model accuracy: up 34%

22%

Campaign ROAS: up 22%

The challenge

A specialty retailer ran customer analytics on a legacy on-prem warehouse that struggled with the volume and velocity of their multichannel customer data. Personalization models trained on stale data.

What we built

GCP analytics platform — BigQuery for warehousing, Dataflow for streaming, Vertex AI for ML model training and serving. Real-time customer-360 served via Firestore for personalization-edge use cases.

Outcomes

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