A major airport authority unified IT, facilities, and stakeholder ops on ServiceNow — 92M passengers annually, zero ops outages.
Read case study →A major museum network with 21 institutions unified visitor experience + operations on ServiceNow — 18M annual visitors.
Read case study →A major US zoo unified animal-care workflow with visitor experience on ServiceNow — niche but real.
Read case study →A major US symphony orchestra unified patron experience on Salesforce — subscription renewal +18%.
Read case study →A US state Medicaid agency replaced 3 legacy intake systems with ServiceNow CSM — 4.2M members, faster eligibility decisions.
Read case study →A federal civilian agency replaced legacy systems with Dynamics 365 for citizen service delivery. Service-delivery time down 44%; FedRAMP-aligned.
Read case study →A state education department built a student-outcome analytics platform unifying 1,400 districts. Achievement-gap analysis now district-actionable.
Read case study →A regional first-responder agency modernized CAD + records management. Dispatch time down 32%; CJIS compliance maintained.
Read case study →A major US city deployed 80+ Power Platform apps across 14 departments. Citizen-services backlog cleared; department productivity up 38%.
Read case study →A defense agency hardened cybersecurity across DoD-aligned systems with NIST RMF compliance. Continuous-monitoring evidence collected automatically.
Read case study →A 14-municipality cooperative deployed Dynamics 365 for shared back-office services. Per-municipality operations cost down 38%.
Read case study →A state public health agency built real-time outbreak surveillance on Azure with cross-jurisdiction data sharing. Outbreak signal detection: 4× faster.
Read case study →A US state tax authority modernized citizen-facing tax services on Dynamics 365. Filing-completion rate up 18 points; refund-cycle time halved.
Read case study →A major city government deployed 60+ Power Platform apps across 14 departments. Citizen-services backlog cleared; department-operations productivity up 40%.
Read case study →A state agency deployed GenAI to draft responses to citizen inquiries with policy-grounded responses. Citizen-inquiry response time down 56%.
Read case study →A state agency built a unified citizen-service portal on Salesforce Service Cloud + Public Sector Solutions. 60% of inquiries now self-served.
Read case study →A state government rolled out Microsoft 365 + Teams to 75,000 employees across 14 departments. Productivity baseline established; collaboration metrics up 47%.
Read case study →A federal agency deployed an Azure secure landing zone aligned to FedRAMP High. Migrated 38 workloads in 9 months with zero compliance…
Read case study →A state government deployed federated HRSD across 14 departments with department-specific catalogs but unified onboarding and policy enforcement.
Read case study →A federal agency consolidated identity and access management across 14 sub-departments, achieving zero-trust authentication for 65,000 employees in 9 months.
Read case study →A state agency democratized custom-app development with Microsoft Power Platform + a Mergen-trained citizen-developer programme. 47 apps live, 30,000 employee hours reclaimed.
Read case study →A federal agency consolidated security operations across 12 departments on ServiceNow SecOps. Mean time to respond dropped to 8 minutes; FISMA evidence…
Read case study →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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