CASE STUDY

State Government: Microsoft 365 + Teams Rollout to 75,000 Employees

A state government rolled out Microsoft 365 + Teams to 75,000 employees across 14 departments. Productivity baseline established; collaboration metrics up 47%.

May 9, 2026 · 2 min read · By admin

At a glance

Industry: Public Sector
Topics: Microsoft · Microsoft 365
Published: May 2026
Headline outcome: 9 months 75,000 employees migrated in 9…

Measured outcomes

What this programme actually delivered.

9 months

75,000 employees migrated in 9 months

47%

Cross-department collaboration metrics: up 47%

100%

External-collaboration governance: 100% policy compliance

22%

Collaboration cost: down 22% on consolidation

The challenge

A state government had inconsistent collaboration tooling across 14 departments — some on Skype, some on Slack, some on Webex. Cross-department collaboration was constrained.

What we built

Unified Microsoft 365 + Teams rollout with department-specific governance, security baseline aligned to state controls, and a 12-week change-management programme. Migration of legacy collaboration content.

Outcomes

75,000 employees migrated in 9 months
Cross-department collaboration metrics: up 47%
External-collaboration governance: 100% policy compliance
Collaboration cost: down 22% on consolidation

Planning Your Next Initiative?

Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.

Book a Discovery Call

State Government: Microsoft 365 + Teams Rollout to 75,000 Employees

What this programme actually delivered.

The challenge

What we built

Outcomes

More from Case Study

Major Airport Authority — Operations Platform Modernization

Oncology Research Center — Clinical Trial Operations on ServiceNow

Major Museum Network — Visitor Experience + Operations Platform

Planning Your Next Initiative?