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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

5 days

New-employee onboarding: 21 → 5 days

30,000

30,000+ HR-related employee hours reclaimed annually

14

14 departments live on the same platform

100%

Policy compliance 100% across departmental autonomy

The challenge

14 state departments, each with autonomous HR practices, plus a central HR division with policy oversight. Onboarding new state employees required 11 separate touchpoints across departments and central.

What we built

HRSD federated by department under a shared central instance. Department catalogs are autonomous; onboarding follows a unified workflow with department-specific branches. Policy enforcement (PII handling, separation-of-duties) is centralized.

Outcomes

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