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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

18%

Distributor-quoted revenue: up 18% in 2 quarters

3 weeks

Distributor onboarding: 3 weeks → 4 days

72%

Pricing-exception cycle time: down 72%

67

Distributor portal NPS: 67 (from never-measured)

The challenge

An industrial-products manufacturer relied on 1,800 distributors for 60% of revenue. Distributors had no real-time visibility into product availability, pricing exceptions, or commission status.

What we built

Sales Cloud with a custom Experience Cloud partner portal. Real-time inventory + pricing visibility for distributors. Workflow for distributor-led quote requests with auto-approval rules. Commission tracking embedded.

Outcomes

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