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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

78%

Defect-detection rate: 78% → 96%

$3.4M

Annual returns + warranty cost: down $3.4M

+62%

Quality-inspector capacity for higher-judgement work: +62%

The challenge

An industrial manufacturer’s quality inspectors caught 78% of surface defects on their highest-volume product. Missed defects cost $4M annually in returns + warranty claims.

What we built

Computer-vision inspection on 12 production lines. Edge-deployed models for sub-second decisions; cloud-based retraining pipeline with continuous improvement. Reject-and-route automation in line with PLCs.

Outcomes

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