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CASE STUDY

Global Enterprise: Unified Monitoring + Observability Across 12 Business Units

A global enterprise unified monitoring across 12 business units on a single observability platform. Cross-BU incident correlation now possible.

May 9, 2026 · 2 min read · By admin
At a glance
47% CHANGE
Industry
Manufacturing
Topics
ITOM · Monitoring
Published
May 2026
Headline outcome
47% Mean time to detection: down…

Measured outcomes

What this programme actually delivered.

47%

Mean time to detection: down 47%

12

Common metric vocabulary across 12 BUs

38%

Tooling cost: down 38% on consolidation

The challenge

A global enterprise’s 12 business units each ran their own monitoring stacks. Cross-BU incidents (common given shared underlying infrastructure) couldn’t be correlated.

What we built

Unified observability platform (Datadog + ServiceNow ITOM integration). Common metrics, logs, traces. BU autonomy preserved; cross-BU dashboards for shared infrastructure.

Outcomes

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