CASE STUDY

Industrial Conglomerate: Strategic Portfolio Management on $1.2B Capital Projects

An industrial conglomerate moved its $1.2B annual capital-projects portfolio from spreadsheets to ServiceNow SPM. Portfolio re-allocation cycles compressed from quarterly to weekly.

May 9, 2026 · 2 min read · By admin

At a glance

Industry: Manufacturing
Topics: Servicenow · SPM
Published: May 2026
Headline outcome: $15M $15M in avoided project delays…

Measured outcomes

What this programme actually delivered.

$15M

$15M in avoided project delays (Y1 alone)

85%

85% on-time project delivery rate (was 62%)

22%

Cross-BU resource utilization improved 22%

The challenge

A conglomerate ran $1.2B in annual capital projects across 7 business units. Portfolio review happened quarterly because re-aggregating per-BU spreadsheets took 8 weeks.

What we built

SPM with project, demand, and resource modules unified across BUs. Real-time consolidation. Risk-tracking with auto-flagged red projects. Resource-capacity heatmaps showing cross-BU contention.

Outcomes

Portfolio re-allocation cycle: quarterly → weekly
$15M in avoided project delays (Y1 alone)
85% on-time project delivery rate (was 62%)
Cross-BU resource utilization improved 22%

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Industrial Conglomerate: Strategic Portfolio Management on $1.2B Capital Projects

What this programme actually delivered.

The challenge

What we built

Outcomes

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