Measured outcomes
Shop-floor portal adoption: 87% in Q1 (was 12% with prior tool)
HR ticket resolution: 3× faster
HR business-partner time on tactical work: down 62%
Onboarding time: 11 days → 4 days
A manufacturer’s HR organization served two very different populations: 16,000 shop-floor workers (no email, mobile-first) and 6,000 corporate (desktop-first, complex benefits). One HR shared service was trying to support both with a single workflow.
HRSD with role-aware service catalog: shop-floor workers see their relevant 8 services; corporate workers see all 47. Mobile-first interface for floor associates; deep-linked workflows from corporate calendars and Slack.
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