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CASE STUDY

CFO Outcome — Finance Shared Services Modernization at a Fortune 100 Conglomerate

A Fortune 100 industrial conglomerate consolidated 14 finance shared service centres into 3 hubs on ServiceNow, retiring 9 legacy ticketing tools.

May 9, 2026 · 2 min read · By admin
At a glance
11 days BEFORE 6 days AFTER
Industry
Manufacturing
Topics
finance-operations · Servicenow · workday
Published
May 2026
Headline outcome
11 days Close cycle reduced from 11…

Measured outcomes

What this programme actually delivered.

11 days

Close cycle reduced from 11 days to 6 days

9

9 legacy ticketing tools retired

40%

Audit cycle effort down 40%

$8.4M

$8.4M annualized run-cost savings

The challenge

14 regional finance shared service centres, each with their own ticketing tool, SLA conventions, and reporting. Closing the books took 11 days. Audit traceability across centres was manual.

What we built

Consolidation onto ServiceNow Finance Operations with 3 super-hubs (Americas, EMEA, APAC). One global case taxonomy, one SLA convention, one audit trail. Workday integration for transactional GL data; ServiceNow for case-driven workflows like vendor onboarding, AP exception handling, and intercompany reconciliation.

Outcomes

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