Measured outcomes
Tier-2 visibility on 4,200 critical components (vs 0 baseline)
3 disruptions identified 11+ days earlier than legacy detection
Estimated $42M margin protection year 1
Insurance premium reduction: 8%
3 supply chain disruptions in 4 years had cost a top-5 CPG ~$680M in lost margin. The COO wanted real-time supplier risk visibility — not just tier-1, but tier-2 (suppliers of suppliers) where most disruptions originate.
ServiceNow Supplier Risk on top of SAP Ariba supplier master. Tier-1 + tier-2 dependency mapping (where data available). External signal feeds (geopolitical, weather, financial-distress). Supplier scorecards refreshed daily. Workflow when a supplier crosses risk threshold — alerts category buyer + plant ops + treasury.
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