A state education department built a student-outcome analytics platform unifying 1,400 districts. Achievement-gap analysis now district-actionable.
Read case study →A genomic-research lab built a multi-cloud genomic-data platform. Researcher time-to-results: weeks → hours; HIPAA + IRB compliance maintained.
Read case study →A behavioral-health network rolled out HRSD for 80-site clinician workforce. Clinician burnout reduced 18%; HR satisfaction up 32 NPS points.
Read case study →A value-based-care organization built outcomes analytics across 240 PCPs + 14 specialist networks. Quality-metric performance improved across 18 of 22 measures.
Read case study →A regional grocery chain built real-time supply chain visibility across 320 stores + 4 DCs. Out-of-stock rates down 47%; spoilage down 28%.
Read case study →A department store chain unified omnichannel orchestration across 240 stores + e-comm + marketplaces. Order-fulfillment cost per unit down 22%.
Read case study →An off-price retailer launched a Commerce Cloud experience preserving the in-store treasure-hunt feel online. Unique-visit-to-purchase rate up 34%.
Read case study →A multi-brand beauty company unified loyalty + Marketing Cloud across 7 brands. Cross-brand purchase rate up 32%.
Read case study →A sporting goods retailer rebuilt inventory allocation with ML across 180 stores. Stockout-driven lost sales down 32%; markdowns down 18%.
Read case study →A payments processor modernized merchant IAM covering 240,000 merchant accounts. PCI compliance maintained; merchant-onboarding cycle halved.
Read case study →A regional health plan rolled out CSM for member services across 2.4M members. Inquiry-resolution time down 38%; CMS Star Rating improved 1…
Read case study →A Registered Investment Advisor with $14B AUM rolled out Sales Cloud + FSC for 240 advisors. AUM growth from existing clients up…
Read case study →A global investment bank deployed sub-second SecOps detection across 14 trading floors. Trading-related security incidents down 89%; zero trading disruptions.
Read case study →A capital-markets firm built ITOM coverage for trading systems with sub-100ms event correlation. Trading-system uptime: 99.999% sustained.
Read case study →A specialty MGA (Managing General Agent) coordinated brokers + carriers on ServiceNow CSM. Submission-to-quote cycle compressed 41%.
Read case study →A national mortgage servicer with 2M loans modernized borrower-facing IT operations on ServiceNow ITSM. CFPB complaint rate dropped 38%.
Read case study →A 14-credit-union cooperative deployed shared-services HRSD. Cross-credit-union employee mobility enabled; cost per HR transaction down 47%.
Read case study →A health network deployed NLP to synthesize clinical notes for care-coordination summaries. Care-coordination cycle compressed 47%.
Read case study →A global reinsurer rebuilt cedent + broker inquiry management on Service Cloud. Inquiry-response time down 47%; broker NPS up 26 points.
Read case study →A B2B industrial distributor launched Commerce Cloud B2B for customer self-service. Order-cycle time down 64%; customer satisfaction up 32 NPS points.
Read case study →A specialty retailer deployed Einstein for dynamic pricing + promotion optimization. Margin protection + revenue lift simultaneously.
Read case study →An industrial conglomerate integrated Salesforce across 12 BUs with 47 source systems. Single customer record; unified marketing + sales view.
Read case study →A manufacturer rolled out Microsoft 365 with shop-floor-specific patterns. Cross-floor + cross-corporate collaboration measurably improved.
Read case study →A retailer rolled out Microsoft 365 across 800 stores + corporate back office. Store-manager-corporate communications cycle compressed 67%.
Read case study →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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