Why case studys from Mergen?
Every case study lists hard outcome metrics โ cycle time, cost, quality, NPS โ not soft win statements.
Programmes spanning Fortune-500 banks, top-10 insurers, global manufacturers, 32-hospital health systems.
Each transformation distills into a repeatable architecture pattern โ codified in our delivery library.
A top-10 pharma consolidated 8 regional marketing automation tools into Salesforce Marketing Cloud + Data Cloud, with HCP-grade compliance.
Read case study โA global CPG built a tier-1+tier-2 supplier-risk early warning system after 3 disruptive years (pandemic, Suez, Red Sea).
Read case study โA top-20 US bank modernized from 19 data warehouses + lakes to a single Azure Synapse + Data Cloud platform with 91%…
Read case study โA container shipping line built unified vessel + container + port data platform. Cross-domain analytics enabled at scale.
Read case study โA global freight forwarder migrated to Dynamics 365 with freight-forwarding extensions. Quote-to-invoice cycle compressed 38%.
Read case study โA global engineering firm managed $3B in active engineering projects on SPM. Project-margin protection: $42M Y1.
Read case study โA major nonprofit deployed Salesforce NPSP + Marketing Cloud for donor engagement. Donor lifetime value up 47%; major-gift conversion up 6 points.
Read case study โA national membership association rebuilt member portal + engagement on Salesforce. Member retention up 8 points; new-member conversion up 14 points.
Read case study โA Division 1 university athletics department deployed ITSM for athletics-specific operations โ broadcasting, recruiting tech, athlete-data systems.
Read case study โA national residential brokerage unified agent + customer lifecycle on Salesforce. Agent productivity up 32%; customer NPS up 28 points.
Read case study โA major newspaper publisher rebuilt subscription + content operations on Salesforce. Subscriber LTV up 28%; content-team productivity up 32%.
Read case study โA broadcast network unified ad-sales operations on Salesforce. Inventory management + deal-management + revenue management on a single platform.
Read case study โA music streaming service rebuilt personalization on Google Vertex AI. Skip-rate down 18%; daily active listening time up 24%.
Read case study โA major sports league built fan-engagement analytics across teams + broadcast partners + tickets. League-level visibility into the entire fan funnel.
Read case study โA global air cargo operator unified IT + operational technology across 240 aircraft + 14 cargo hubs. Aircraft availability up 3 points.
Read case study โA last-mile delivery startup built real-time operations on AWS. Driver-route optimization + customer-tracking + dispatch unified at sub-minute latency.
Read case study โA mobile MVNO built end-to-end customer-acquisition + lifecycle on Marketing Cloud. Cost per acquisition down 28%; churn down 14 points.
Read case study โA major US city deployed 80+ Power Platform apps across 14 departments. Citizen-services backlog cleared; department productivity up 38%.
Read case study โA defense agency hardened cybersecurity across DoD-aligned systems with NIST RMF compliance. Continuous-monitoring evidence collected automatically.
Read case study โA federal civilian agency replaced legacy systems with Dynamics 365 for citizen service delivery. Service-delivery time down 44%; FedRAMP-aligned.
Read case study โA state education department built a student-outcome analytics platform unifying 1,400 districts. Achievement-gap analysis now district-actionable.
Read case study โA regional first-responder agency modernized CAD + records management. Dispatch time down 32%; CJIS compliance maintained.
Read case study โA utility-scale solar developer built asset-management across 240 active projects. Asset availability up 4 points; per-MW O&M cost down 22%.
Read case study โA wind-farm operator deployed ML-driven yield-optimization models across 80 farms. Annual energy production up 6%; per-MWh cost down 14%.
Read case study โEvery Mergen case study was written by a working practitioner. Want a conversation with one of them?
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