Why case studys from Mergen?
Every case study lists hard outcome metrics โ cycle time, cost, quality, NPS โ not soft win statements.
Programmes spanning Fortune-500 banks, top-10 insurers, global manufacturers, 32-hospital health systems.
Each transformation distills into a repeatable architecture pattern โ codified in our delivery library.
A management consulting firm deployed Microsoft Copilot to 4,200 engagement-team members. Time on draft documents reduced 41%.
Read case study โA health network deployed NLP to synthesize clinical notes for care-coordination summaries. Care-coordination cycle compressed 47%.
Read case study โA 3PL provider deployed computer vision in 18 warehouses for operational efficiency + safety. Forklift-related incidents down 61%.
Read case study โA global reinsurer rebuilt cedent + broker inquiry management on Service Cloud. Inquiry-response time down 47%; broker NPS up 26 points.
Read case study โA 3PL provider built high-touch Service Cloud experience for enterprise customers. Top-50 customer NPS up 32 points; account churn reduced.
Read case study โA public university built Marketing Cloud journeys for student recruitment + engagement. Application-completion rate up 28%; yield-rate improved.
Read case study โA global hotel chain built loyalty-member personalization on Marketing Cloud. Repeat-stay rate up 18%; cross-brand stays up 27%.
Read case study โA B2B industrial distributor launched Commerce Cloud B2B for customer self-service. Order-cycle time down 64%; customer satisfaction up 32 NPS points.
Read case study โA specialty retailer deployed Einstein for dynamic pricing + promotion optimization. Margin protection + revenue lift simultaneously.
Read case study โAn industrial conglomerate integrated Salesforce across 12 BUs with 47 source systems. Single customer record; unified marketing + sales view.
Read case study โAn oil & gas major built an Azure-based upstream telemetry platform covering 2,400 wells. Predictive-failure detection up 6ร pre-deployment.
Read case study โA manufacturer rolled out Microsoft 365 with shop-floor-specific patterns. Cross-floor + cross-corporate collaboration measurably improved.
Read case study โA retailer rolled out Microsoft 365 across 800 stores + corporate back office. Store-manager-corporate communications cycle compressed 67%.
Read case study โAn industrial distributor migrated to Dynamics 365 with distribution-specific extensions. Inventory turns up 24%; customer fill-rate up 6 percentage points.
Read case study โAn energy major shipped 60+ Power Platform apps for field operations across 1,800 sites. Field-team productivity up 28%.
Read case study โA global bank's 22-market multi-cloud strategy aligned workload placement to data-residency, concentration-risk, and regulatory-resilience rules.
Read case study โA health system architected multi-cloud (Azure primary, AWS DR) for clinical-workload survivability. 90-min RTO; 15-min RPO; quarterly drills validate readiness.
Read case study โA tier-1 bank integrated ServiceNow (back-office), Salesforce (front-office), Microsoft (productivity) into a unified employee + customer experience.
Read case study โA health system unified clinical operations (ServiceNow), patient experience (Salesforce Health Cloud), and clinician productivity (Microsoft) onto a shared identity + data…
Read case study โA life insurer extended HRSD to support broker network operations alongside internal HR. Broker operations cycle time down 38%.
Read case study โA tier-1 telco rolled out HRSD for 14,000 field engineers with mobile-first UX. Field-engineer NPS on HR services up 38 points.
Read case study โAn industrial manufacturer rolled out CSM to support its 1,800-distributor network. Distributor-issue resolution down 51%; distributor revenue up 18%.
Read case study โA public university rolled out HRSD covering full-time faculty, staff, and adjunct workflows. Adjunct onboarding cycle: 21 days โ 3 days.
Read case study โA specialty retailer rolled out HRSD to 32,000 store associates with mobile-first UX. Associate engagement on HR services up 6ร.
Read case study โEvery Mergen case study was written by a working practitioner. Want a conversation with one of them?
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