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Case Studies — page 4 of 7

149 total
4 KEY METRIC
Case Study · Public Sector

State Public Health Agency: Real-Time Outbreak Surveillance

A state public health agency built real-time outbreak surveillance on Azure with cross-jurisdiction data sharing. Outbreak signal detection: 4× faster.

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+18 KEY METRIC
Case Study · Public Sector

US State Tax Authority: Dynamics 365 Modernization for Citizen-Facing Tax Services

A US state tax authority modernized citizen-facing tax services on Dynamics 365. Filing-completion rate up 18 points; refund-cycle time halved.

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60 KEY METRIC
Case Study · Public Sector

Major City Government: 60+ Power Platform Apps for Department Operations

A major city government deployed 60+ Power Platform apps across 14 departments. Citizen-services backlog cleared; department-operations productivity up 40%.

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14 KEY METRIC
Case Study · BFSI

Global Reinsurer: Catastrophe Modelling on Snowflake + Vertex AI

A global reinsurer rebuilt catastrophe modelling on Snowflake + Google Vertex AI. Model run-time reduced 14×; new exposure analysis turnaround days →…

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38% CHANGE
Case Study · BFSI

Specialty Insurer: SPM for $250M Annual Technology Investment Portfolio

A specialty commercial insurer managed its $250M annual technology-investment portfolio on SPM. Investment-decision quality + speed both improved measurably.

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3 years
Case Study · BFSI

Tier-1 Bank: 3-Year Digital Transformation Roadmap Delivered on Plan

A tier-1 bank co-designed a 3-year digital transformation roadmap with Mergen. Delivered all 18 strategic initiatives on plan; $80M cumulative outcome.

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56% CHANGE
Case Study · Public Sector

State Agency: GenAI-Assisted Citizen-Inquiry Response

A state agency deployed GenAI to draft responses to citizen inquiries with policy-grounded responses. Citizen-inquiry response time down 56%.

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60 KEY METRIC
Case Study · Manufacturing

Industrial Manufacturer: Production Analytics on Power BI + Snowflake

An industrial manufacturer unified production analytics across 14 plants on Snowflake + Power BI. 60+ dashboards in active daily use.

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14 KEY METRIC
Case Study · BFSI

Global Bank: Data Warehouse Modernization on Snowflake

A global bank migrated from a legacy enterprise data warehouse to Snowflake. Query performance up 14×; data-engineering team capacity up 38%.

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78% CHANGE
Case Study · Healthcare

Health System: Enterprise Data Governance on Collibra + ServiceNow

A health system built enterprise data governance covering clinical, claims, and operational data domains. HIPAA + 21 CFR Part 11 audit-ready.

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92% CHANGE
Case Study · BFSI

Scaling Fintech: Cloud Infrastructure Modernization

A scaling fintech modernized cloud infrastructure with infrastructure-as-code, GitOps, and policy enforcement. Time-to-deploy new environments: days → minutes.

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56% CHANGE
Case Study · Telecom

Global Telco: Network Operations Modernization on AIOps

A global telco modernized network operations with ServiceNow ITOM + AIOps. Mean time to repair down 56%; network engineers freed for higher-value…

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47% CHANGE
Case Study · Manufacturing

Global Enterprise: Unified Monitoring + Observability Across 12 Business Units

A global enterprise unified monitoring across 12 business units on a single observability platform. Cross-BU incident correlation now possible.

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78% BEFORE 96% AFTER
Case Study · Manufacturing

Industrial Manufacturer: Computer Vision for Quality Inspection

An industrial manufacturer deployed computer-vision quality inspection on 12 high-volume production lines. Defect-detection rate up from 78% to 96%.

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240 KEY METRIC
Case Study · Retail

Retailer: Computer Vision Store Analytics — Footfall + Conversion

A specialty retailer deployed computer-vision store analytics across 240 locations. Footfall + conversion data drives merchandising decisions.

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6 weeks BEFORE 3 days AFTER
Case Study · BFSI

Fintech: MLOps Platform for Real-Time Fraud Model Lifecycle

A fintech built an MLOps platform managing 14 fraud-detection models in production. Model deployment time: 6 weeks → 3 days; drift detection…

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32% CHANGE
Case Study · Retail

Specialty Retailer: Microsoft Copilot for Merchandiser Productivity

A specialty retailer deployed Microsoft Copilot to 1,800 merchandisers and buyers. Time-to-decision on assortment + pricing decisions accelerated 32%.

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60% CHANGE
Case Study · Public Sector

State Agency: Salesforce Service Cloud for Citizen Service Portal

A state agency built a unified citizen-service portal on Salesforce Service Cloud + Public Sector Solutions. 60% of inquiries now self-served.

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60% CHANGE
Case Study · Manufacturing

Global Conglomerate: Multi-Cloud Operating Model Across AWS + Azure + GCP

A global manufacturing conglomerate with operations on all three clouds built a unified multi-cloud operating model. Per-cloud sprawl down 60%; cross-cloud visibility…

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51% CHANGE
Case Study · Retail

Multi-State Retailer: CSM for 1,200-Store Operations Support

A retailer rolled out CSM for store-operations support — store managers raise tickets via mobile, district managers oversee resolution. Resolution time down…

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18 days BEFORE 6 days AFTER
Case Study · BFSI

Scaling Fintech: Compliance-Heavy HRSD Onboarding

A scaling fintech rebuilt onboarding for compliance-heavy roles via HRSD. Time to fully-cleared productive employee: 18 days → 6 days.

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38% CHANGE
Case Study · Healthcare

Health Network: Now Assist for Clinical Documentation

A multi-state health system deployed Now Assist on clinical-documentation workflows. Clinician note-taking time reduced 38%.

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56% CHANGE
Case Study · Retail

Retailer: Now Assist for Inventory Exception Handling

A specialty retailer used Now Assist to summarize and recommend actions on inventory exceptions across 800 stores. Exception resolution time reduced 56%.

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4h BEFORE 9 min AFTER
Case Study · BFSI

Scaling Fintech: SIEM/SOAR for Real-Time Threat Detection

A scaling fintech deployed SIEM + SOAR with custom playbooks for the financial-services threat landscape. Mean time to detect malicious activity: 4…

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