Why case studys from Mergen?
Every case study lists hard outcome metrics โ cycle time, cost, quality, NPS โ not soft win statements.
Programmes spanning Fortune-500 banks, top-10 insurers, global manufacturers, 32-hospital health systems.
Each transformation distills into a repeatable architecture pattern โ codified in our delivery library.
A global bank's 22-market multi-cloud strategy aligned workload placement to data-residency, concentration-risk, and regulatory-resilience rules.
Read case study โA health system architected multi-cloud (Azure primary, AWS DR) for clinical-workload survivability. 90-min RTO; 15-min RPO; quarterly drills validate readiness.
Read case study โA global bank consolidated multi-vector cybersecurity (DDoS, phishing, insider threat, account takeover) on a unified ServiceNow SecOps + Splunk SIEM stack.
Read case study โA multi-state health system built unified cybersecurity covering HIPAA + HITRUST controls plus ransomware readiness. Recovery validation runs quarterly.
Read case study โAn industrial manufacturer unified cybersecurity across IT + OT with Purdue-model preservation. ICS-targeted incidents detected in minutes, not days.
Read case study โA specialty retailer hardened PCI-DSS posture across e-comm + 800 stores. PCI audit zero findings; customer-data incidents down 89%.
Read case study โA tier-1 telco hardened 5G + SS7 protocol-layer security. SS7 fraud incidents down 84%; 5G slice security in production.
Read case study โMergen ran a 3-year continuous enhancement programme on a global bank's ServiceNow estate. 240+ enhancements shipped; cumulative outcome $80M.
Read case study โA specialty retailer outsourced 24ร7 ServiceNow managed support to Mergen. SLA performance: 99.4% over 18 months; sustained operational improvement compounding.
Read case study โA scaling tech company built 18 custom apps on ServiceNow App Engine Studio for internal operations. Delivered with engineering-grade source control +…
Read case study โMergen runs a tier-1 bank's ServiceNow CoE end-to-end โ platform operations, governance, upgrades, and continuous improvement. 3 years sustained.
Read case study โA 14-municipality cooperative deployed Dynamics 365 for shared back-office services. Per-municipality operations cost down 38%.
Read case study โA global technology company moved from 12 fragmented platform teams to a federated CoE model. Decision velocity up 4ร; tooling sprawl down…
Read case study โA tier-1 bank ran Mergen's 9-dimension platform assessment on its ServiceNow estate. Top-3 levers identified delivered $40M Y1 outcome.
Read case study โA scale-up SaaS company developed a defendable $25M platform-investment business case with Mergen. CFO approved on first review; investment delivered on plan.
Read case study โA mid-market manufacturer (3,200 employees) deployed ServiceNow ITSM in 14 weeks fixed-scope. Live on plan, on budget; no surprise change orders.
Read case study โAn aerospace manufacturer built an engineering-data platform on AWS unifying CAD, simulation, and test data. Engineer time-to-results compressed 64%.
Read case study โA specialty retailer built customer-360 BI unifying direct-to-consumer + wholesale data. Cross-channel customer LTV up 24%.
Read case study โA fashion retailer deployed Marketing Cloud personalization across 14M customer records. Email engagement up 5ร; cart-recovery revenue up 47%.
Read case study โA 3PL provider unified fleet IoT monitoring on ServiceNow ITOM. Vehicle-incident MTTR down 51%; predictive maintenance flagged 1,200 issues proactively in Y1.
Read case study โA 3PL provider built data governance covering cross-border customs + trade-compliance data across 60 countries. Customs-clearance delays down 31%.
Read case study โA publishing house deployed GenAI to assist editorial workflows โ research, draft assistance, and metadata generation. Editorial productivity up 38%.
Read case study โA streaming media platform built ML-driven personalization on Google Vertex AI. Watch time per session up 22%; subscriber churn down 11%.
Read case study โA specialty pharma manufacturer launched patient-services hubs on ServiceNow CSM with HIPAA-compliant outreach. Time to first dose reduced 38%.
Read case study โEvery Mergen case study was written by a working practitioner. Want a conversation with one of them?
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