CASE STUDY

Tier-1 Telco: SPM Coordinating $1.8B 5G Rollout Across 4 Markets

A tier-1 telco coordinated a $1.8B multi-year 5G rollout across 4 national markets via ServiceNow SPM. Site activation accelerated 27%; cross-market dependency conflicts down 64%.

May 9, 2026 · 2 min read · By admin

At a glance

Industry: Telecom
Topics: Servicenow · SPM
Published: May 2026
Headline outcome: +27% Site activation pace: +27%

Measured outcomes

What this programme actually delivered.

+27%

Site activation pace: +27%

64%

Cross-market dependency conflicts: down 64%

$1.8B

$1.8B program delivered within plan

Single executive view across all 4 markets

The challenge

A tier-1 telco running 5G rollout across 4 national markets struggled with cross-market resource and equipment dependencies. Each market planned independently; conflicts surfaced as delays.

What we built

SPM unified across markets with shared resource pools and explicit cross-market dependency tracking. Site-activation workflow with stage gates. Real-time dashboards visible to country leadership and global executives.

Outcomes

Site activation pace: +27%
Cross-market dependency conflicts: down 64%
$1.8B program delivered within plan
Single executive view across all 4 markets

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Tier-1 Telco: SPM Coordinating $1.8B 5G Rollout Across 4 Markets

What this programme actually delivered.

The challenge

What we built

Outcomes

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