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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

+27%

Site activation pace: +27%

64%

Cross-market dependency conflicts: down 64%

$1.8B

$1.8B program delivered within plan

4

Single executive view across all 4 markets

The challenge

A tier-1 telco running 5G rollout across 4 national markets struggled with cross-market resource and equipment dependencies. Each market planned independently; conflicts surfaced as delays.

What we built

SPM unified across markets with shared resource pools and explicit cross-market dependency tracking. Site-activation workflow with stage gates. Real-time dashboards visible to country leadership and global executives.

Outcomes

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