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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

90 minutes

RTO for critical clinical workloads: 90 minutes (was 24h)

15 minutes

RPO for clinical data: under 15 minutes

The challenge

A health system needed cloud-provider-independent disaster recovery for clinical workloads (no single-vendor risk). Existing DR approach relied on a colocation site with 24h RTO — unacceptable for clinical operations.

What we built

Azure as primary cloud + AWS as DR. Cross-cloud replication for critical clinical data. Quarterly failover drills. Workload-specific RTO/RPO targets enforced as code.

Outcomes

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