CASE STUDY

Hospital Network: SPM for $400M Capital-Project Portfolio

A 12-hospital network managed $400M annual capital projects on ServiceNow SPM. Project on-time delivery improved from 58% to 88%; portfolio reallocation now happens monthly.

May 9, 2026 · 2 min read · By admin

At a glance

Industry: Healthcare
Topics: Servicenow · SPM
Published: May 2026
Headline outcome: 58% On-time delivery: 58% → 88%

Measured outcomes

What this programme actually delivered.

58%

On-time delivery: 58% → 88%

$9M

Avoided $9M in project delays (Y1)

+24%

Cross-domain resource utilization: +24%

The challenge

A 12-hospital network ran $400M in annual capital-projects (facilities, IT, clinical equipment) across 7 leadership domains. Each used spreadsheets; cross-project resource conflicts surfaced too late to address.

What we built

ServiceNow SPM with project, demand, and resource modules unified across domains. Risk dashboards auto-flag at-risk projects. Resource heatmaps show contention before sprint zero. Quarterly portfolio reviews now reallocate budget based on real performance.

Outcomes

On-time delivery: 58% → 88%
Avoided $9M in project delays (Y1)
Cross-domain resource utilization: +24%
Portfolio reallocation cadence: quarterly → monthly

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Hospital Network: SPM for $400M Capital-Project Portfolio

What this programme actually delivered.

The challenge

What we built

Outcomes

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