Measured outcomes
On-time delivery: 58% → 88%
Avoided $9M in project delays (Y1)
Cross-domain resource utilization: +24%
A 12-hospital network ran $400M in annual capital-projects (facilities, IT, clinical equipment) across 7 leadership domains. Each used spreadsheets; cross-project resource conflicts surfaced too late to address.
ServiceNow SPM with project, demand, and resource modules unified across domains. Risk dashboards auto-flag at-risk projects. Resource heatmaps show contention before sprint zero. Quarterly portfolio reviews now reallocate budget based on real performance.
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