Why case studys from Mergen?
Every case study lists hard outcome metrics โ cycle time, cost, quality, NPS โ not soft win statements.
Programmes spanning Fortune-500 banks, top-10 insurers, global manufacturers, 32-hospital health systems.
Each transformation distills into a repeatable architecture pattern โ codified in our delivery library.
A medical-device manufacturer built an MLOps platform for imaging-diagnosis ML models with full FDA model-card audit trail. 8 models in production.
Read case study โA multi-state hospital system built an operational-resilience programme on ServiceNow. Critical-service recovery objectives validated quarterly.
Read case study โA state public health agency built real-time outbreak surveillance on Azure with cross-jurisdiction data sharing. Outbreak signal detection: 4ร faster.
Read case study โA US state tax authority modernized citizen-facing tax services on Dynamics 365. Filing-completion rate up 18 points; refund-cycle time halved.
Read case study โA major city government deployed 60+ Power Platform apps across 14 departments. Citizen-services backlog cleared; department-operations productivity up 40%.
Read case study โAn integrated energy major built unified cybersecurity covering both IT and OT environments. NERC-CIP audits passed first-time; visibility into OT incidents tripled.
Read case study โA renewable-energy company unified IoT asset monitoring across 240 wind + solar farms on AWS + ServiceNow. Asset availability up 4 percentage…
Read case study โAn integrated oil & gas company hardened ICS cybersecurity across 14 refineries. Cyber-incident detection time at the OT layer reduced from days…
Read case study โA private bank deployed Now Assist on its 1,800 wealth advisors. Client-meeting prep time reduced 47%; cross-sell opportunity surfacing automated.
Read case study โA global pharma manufacturer integrated MES + ServiceNow ITOM with full 21 CFR Part 11 audit trail. Validated-systems uptime sustained at 99.99%.
Read case study โA specialty pharma company deployed Marketing Cloud for HCP engagement with full Sunshine Act + GxP compliance. HCP-engagement metrics up 47%.
Read case study โA global hotel chain deployed ServiceNow CSM for guest-services operations across 1,200 properties. Guest-issue resolution time down 41%; loyalty-tier guest NPS up…
Read case study โA quick-service restaurant chain reduced cloud spend on its 4,800-location restaurant-tech estate by 38% through structured FinOps practices.
Read case study โA food and beverage manufacturer migrated to Dynamics 365 Supply Chain Management. Demand-forecast accuracy up 22%; spoilage-related write-offs down 31%.
Read case study โAn aerospace component manufacturer integrated MES + quality on ServiceNow with full AS9100D + DoD audit alignment. Defect-escape rate down 67%.
Read case study โAn automotive OEM built a connected-vehicle data platform on Azure ingesting telemetry from 4M vehicles. Predictive-maintenance models cut warranty claims 24%.
Read case study โAn auto-component supplier used GenAI to triage 240,000 annual warranty claims. Claim-cycle time down 51%; recurring-issue identification automated.
Read case study โA Big-4 consulting firm rolled out ServiceNow CSM for engagement management. Engagement margin visibility shifted from monthly to real-time.
Read case study โA top law firm deployed risk-based IAM for document-management-system access. Privilege-related incidents down 88%; partner workflow unchanged.
Read case study โA global engineering-construction firm managed a $4.8B megaproject portfolio on ServiceNow SPM. Project-risk early warnings up 6ร over prior tooling.
Read case study โA global reinsurer rebuilt catastrophe modelling on Snowflake + Google Vertex AI. Model run-time reduced 14ร; new exposure analysis turnaround days โ…
Read case study โAn industrial REIT modernized tenant + vendor access management across 180 sites with risk-based authentication. Access-related incidents down 81%.
Read case study โA K-12 school district deployed Microsoft 365 + Teams to 80 schools and 32,000 students. Student-collaboration metrics tripled; teacher prep time reduced…
Read case study โA public university deployed Salesforce Education Cloud for student success โ early-warning systems, advisor coordination. 4-year graduation rate up 6 points.
Read case study โEvery Mergen case study was written by a working practitioner. Want a conversation with one of them?
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