Measured outcomes
Fraud-related incident response time: down 78%
$11M in prevented fraud losses (Y1)
Joint security + fraud case-handling SLA: under 2 hours
An investment bank’s fraud team and security team operated in parallel — each with their own tools, signals, and response playbooks. Cross-team handoffs on suspected internal-fraud cases took days.
ServiceNow SecOps with SOAR playbooks designed jointly by security + fraud teams. Triggers from EDR, DLP, and trading-surveillance systems generate joint cases routed to the right responder. Audit trail satisfies both regulator (compliance) and HR (potential-misconduct) requirements.
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