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CASE STUDY

Investment Bank: SOAR Playbooks for Financial-Fraud Detection

An investment bank deployed ServiceNow SecOps with SOAR playbooks specifically tuned for financial-fraud signal patterns. Fraud-related incident response time dropped 78%.

May 9, 2026 · 2 min read · By admin
At a glance
78% CHANGE
Industry
BFSI
Topics
Cybersecurity · SecOps / GRC · Servicenow
Published
May 2026
Headline outcome
78% Fraud-related incident response time: down…

Measured outcomes

What this programme actually delivered.

78%

Fraud-related incident response time: down 78%

$11M

$11M in prevented fraud losses (Y1)

2 hours

Joint security + fraud case-handling SLA: under 2 hours

The challenge

An investment bank’s fraud team and security team operated in parallel — each with their own tools, signals, and response playbooks. Cross-team handoffs on suspected internal-fraud cases took days.

What we built

ServiceNow SecOps with SOAR playbooks designed jointly by security + fraud teams. Triggers from EDR, DLP, and trading-surveillance systems generate joint cases routed to the right responder. Audit trail satisfies both regulator (compliance) and HR (potential-misconduct) requirements.

Outcomes

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