Measured outcomes
Closure within regulatory windows: 100%
Regulatory audit response time: down 89%
Complainant satisfaction +18 NPS
14 jurisdictions on one workflow with jurisdiction-specific branches
A global wealth manager with operations in 14 jurisdictions had distinct complaint-handling requirements per regulator (FCA, FINRA, MAS, etc.). The legacy email-based process was unauditable in any of them.
ServiceNow CSM with regulator-aware case workflows, audit-trail-as-data, and automated MI reporting. Each complaint is tagged at intake with applicable regulator(s); the workflow enforces the relevant regulatory clock and escalation rules.
Connect with a Mergen architect to scope an outcome-led engagement.
Connect with a certified architect and explore how Mergen can accelerate your transformation.
Receive a comprehensive platform health check and a prioritized roadmap.
See how organizations like yours achieved measurable results.
Ready to go? Tell us about your initiative and we'll scope an engagement in 48 hours.