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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

4

Care-gap identification: 4× faster

12%

Avoidable readmission: down 12% via better care coordination

The challenge

A multi-state health system needed to unify EHR (Epic), claims, and operational data for population-health initiatives. Existing analytics was constrained by data-warehouse limits and HIPAA-compliance friction.

What we built

Azure-based clinical data platform — Synapse + Databricks for analytics, with HIPAA-compliant ingestion and de-identification pipelines. FHIR-native data model. Population-health dashboards built on top.

Outcomes

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