Skip to main content

Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

41%

Fraud losses: down 41%

11

False-positive ratio: 11:1 → 4:1

67%

Customer experience: legitimate transactions unblocked 67% more often

-50

Sub-50ms scoring latency at peak

The challenge

A tier-1 bank’s fraud detection ran on a legacy rules engine with high false positives. Real fraud was missed; legitimate transactions were blocked.

What we built

Real-time ML scoring pipeline — gradient boosting models trained on 4 years of transaction history with feature engineering for behavioural patterns. Models score 4M transactions per hour with <50ms latency. Continuous retraining on outcomes.

Outcomes

Ready to talk
about your next initiative?

Connect with a Mergen architect to scope an outcome-led engagement.

💬

Talk to an Expert

Connect with a certified architect and explore how Mergen can accelerate your transformation.

📋

Get a Free Assessment

Receive a comprehensive platform health check and a prioritized roadmap.

📖

View Success Stories

See how organizations like yours achieved measurable results.

🚀

Start a Project

Ready to go? Tell us about your initiative and we'll scope an engagement in 48 hours.

Contact Book Demo