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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

78%

Compliance reviews on cross-domain analytics: down 78%

21

HIPAA + 21 CFR audit-readiness sustained

4,200

Catalog: 4,200+ data assets, lineage-tracked

The challenge

A health system’s data was governed inconsistently — clinical had strong governance, operational had little. Cross-domain analytics required ad-hoc compliance reviews each time.

What we built

Enterprise data governance on Collibra (data catalog, lineage, quality) + ServiceNow (workflow orchestration). HIPAA + 21 CFR Part 11 control mapping. Self-service data discovery for analysts.

Outcomes

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