Skip to main content

CASE STUDY

Health System: Enterprise Data Governance on Collibra + ServiceNow

A health system built enterprise data governance covering clinical, claims, and operational data domains. HIPAA + 21 CFR Part 11 audit-ready.

May 9, 2026 · 2 min read · By admin
At a glance
78% CHANGE
Industry
Healthcare
Topics
Data & Analytics · Data Governance
Published
May 2026
Headline outcome
78% Compliance reviews on cross-domain analytics:…

Measured outcomes

What this programme actually delivered.

78%

Compliance reviews on cross-domain analytics: down 78%

21

HIPAA + 21 CFR audit-readiness sustained

4,200

Catalog: 4,200+ data assets, lineage-tracked

The challenge

A health system’s data was governed inconsistently — clinical had strong governance, operational had little. Cross-domain analytics required ad-hoc compliance reviews each time.

What we built

Enterprise data governance on Collibra (data catalog, lineage, quality) + ServiceNow (workflow orchestration). HIPAA + 21 CFR Part 11 control mapping. Self-service data discovery for analysts.

Outcomes

More from Case Study

View all case studies →
+34% CHANGE
Case Study

Major Zoo Operations — Animal-Care Workflow + Visitor Experience Platform

A major US zoo unified animal-care workflow with visitor experience on ServiceNow — niche but real.

Read →
5 KEY METRIC
Case Study

Major Symphony Orchestra — Patron Experience Platform

A major US symphony orchestra unified patron experience on Salesforce — subscription renewal +18%.

Read →
1 KEY METRIC
Case Study

Major Airport Authority — Operations Platform Modernization

A major airport authority unified IT, facilities, and stakeholder ops on ServiceNow — 92M passengers annually, zero ops outages.

Read →

Planning Your Next Initiative?

Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.

Book a Discovery Call