Skip to main content

Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

CASE STUDY

Global Bank: DORA Operational-Resilience Compliance Programme

A global bank achieved DORA compliance across 24 jurisdictions with continuous-evidence collection. First-time audit pass.

May 9, 2026 · 2 min read · By admin
At a glance
84% CHANGE
Industry
BFSI
Topics
Compliance · Cybersecurity · SecOps / GRC
Published
May 2026
Headline outcome
84% Evidence-collection effort: down 84%

Measured outcomes

What this programme actually delivered.

84%

Evidence-collection effort: down 84%

24

24 jurisdictions on one compliance fabric

The challenge

A global bank operating in 24 jurisdictions had DORA in scope. Manual evidence collection across that footprint was unsustainable.

What we built

ServiceNow GRC with DORA control mapping. Continuous evidence collection from operational systems. Third-party-risk integration for ICT-provider mapping. Regulator-ready dashboards.

Outcomes

More from Case Study

View all case studys →
Case Study

Commercial Real Estate REIT — Facilities Workflow Across 1,400 Properties

A commercial real estate REIT unified facilities ops across 1,400 properties on ServiceNow Workplace Service Delivery.

Read →
Case Study

Major Airport Authority — Operations Platform Modernization

A major airport authority unified IT, facilities, and stakeholder ops on ServiceNow — 92M passengers annually, zero ops outages.

Read →
Case Study

Global Shipping Line — Port-Call Management on Now Platform

A top-10 global shipping line digitized port-call coordination across 380 ports — voyage delays cut 22%.

Read →

Ready to talk
about your next initiative?

Connect with a Mergen architect to scope an outcome-led engagement.

💬

Talk to an Expert

Connect with a certified architect and explore how Mergen can accelerate your transformation.
📋

Get a Free Assessment

Receive a comprehensive platform health check and a prioritized roadmap.
📖

View Success Stories

See how organizations like yours achieved measurable results.
🚀

Start a Project

Ready to go? Tell us about your initiative and we'll scope an engagement in 48 hours.
Contact Book Demo