Measured outcomes
MTTR: down 56%
Network-engineer time on triage: 70% → 30%
Top-100 alarm patterns: fully automated remediation
40,000 daily alarms handled with proportional team
A global telco’s NOC handled 40,000+ alarms per day across the network. Network engineers spent 70%+ of time on alarm triage instead of network engineering.
ServiceNow ITOM with AIOps event correlation tuned for telco patterns. Custom enrichment from network-element managers. Automated remediation for top-100 known patterns. NOC-engineer-friendly UX.
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