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CASE STUDY

Specialty Insurer: SPM for $250M Annual Technology Investment Portfolio

A specialty commercial insurer managed its $250M annual technology-investment portfolio on SPM. Investment-decision quality + speed both improved measurably.

May 9, 2026 · 2 min read · By admin
At a glance
38% CHANGE
Industry
BFSI
Topics
Servicenow · SPM
Published
May 2026
Headline outcome
38% Average project ROI: up 38%…

Measured outcomes

What this programme actually delivered.

38%

Average project ROI: up 38% (failed projects killed earlier; high performers scaled)

The challenge

A specialty commercial insurer’s $250M annual technology investment was managed via business cases that were point-in-time approvals — once funded, projects rarely got re-evaluated until completion or failure.

What we built

SPM with continuous portfolio review. Investment health scored on outcomes (not activity). Stage gates with reallocation authority. Quarterly executive reviews with explicit kill/scale/hold decisions.

Outcomes

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