A regulated European bank wired Azure OpenAI into ServiceNow Now Assist for case-summarization while keeping data residency intact.
Read more →24 mid-sized US community banks formed a shared-services coalition on ServiceNow — half the cost of going it alone.
Read more →A US state Medicaid agency replaced 3 legacy intake systems with ServiceNow CSM — 4.2M members, faster eligibility decisions.
Read more →A live session for CFOs and Finance VPs — how to build a defensible business case for finance shared-services modernization on ServiceNow.
Read more →Live with senior CHROs — what's working in 2027 employee experience, what's overhyped, and where to invest next.
Read more →A panel for CIOs — does the platform-of-platforms strategy still work, or is the N+1 portfolio approach winning?
Read more →A Fortune 50's 280-attorney legal department moved off email + SharePoint onto ServiceNow Legal Service Delivery — matter cycle time down 32%.
Read more →A 32-hospital health system tackled clinician burnout by moving non-clinical workflows off Epic and onto ServiceNow Healthcare Workflows.
Read more →A $5B fintech's 4,400-engineer org adopted DORA-aligned SDLC governance on ServiceNow — deploy frequency up 3.2x.
Read more →First newsletter of 2028 — new industry reference reports, customer wins from Q1, and what's coming.
Read more →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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