Module / Topic: Servicenow

Browse Mergen content

Webinar — CCO Panel on CX 2027 — Airline, Banking, Retail
Three Chief Customer Officers compare notes on CX strategy across airline, banking, and retail — what travels and what doesn’t.
Webinar — COO’s Playbook for Supply Chain Resilience
A practical session for COOs — how to instrument tier-1 and tier-2 supplier risk without boiling the ocean.
ServiceNow + Azure OpenAI Integration at a Top-30 European Bank
A regulated European bank wired Azure OpenAI into ServiceNow Now Assist for case-summarization while keeping data residency intact.
Community Bank Coalition — Shared Now Platform Across 24 Mid-Sized Banks
24 mid-sized US community banks formed a shared-services coalition on ServiceNow — half the cost of going it alone.
K-12 School District — ITSM + Employee Experience for 41,000 Educators
One of the largest US K-12 school districts unified IT + HR service for 41,000 educators across 320 schools.
State Medicaid Agency — CSM for Member Eligibility Workflows
A US state Medicaid agency replaced 3 legacy intake systems with ServiceNow CSM — 4.2M members, faster eligibility decisions.
Webinar — CHRO’s Playbook for Employee Experience in 2027
Live with senior CHROs — what’s working in 2027 employee experience, what’s overhyped, and where to invest next.
Webinar — CIO Platform Strategy for 2027 — One Cloud, Two Clouds, or N+1?
A panel for CIOs — does the platform-of-platforms strategy still work, or is the N+1 portfolio approach winning?
General Counsel Outcome — Legal Operations Modernization at a Fortune 50
A Fortune 50’s 280-attorney legal department moved off email + SharePoint onto ServiceNow Legal Service Delivery — matter cycle time down 32%.
CMO (Medical) Outcome — Clinical Workflow Modernization at a 32-Hospital Health System
A 32-hospital health system tackled clinician burnout by moving non-clinical workflows off Epic and onto ServiceNow Healthcare Workflows.