Browse Mergen content

A global air cargo operator unified IT + operational technology across 240 aircraft + 14 cargo hubs. Aircraft availability up 3 points.

A global engineering firm managed $3B in active engineering projects on SPM. Project-margin protection: $42M Y1.

A Division 1 university athletics department deployed ITSM for athletics-specific operations — broadcasting, recruiting tech, athlete-data systems.

A cable MSO with mobile-virtual-network operations unified ITSM across cable + wireless service desks. Cross-product issue resolution dropped 56%.

A wireless tower operator managed $800M in active deployment + colocation projects on ServiceNow SPM. Project on-time rate up from 64% to 89%.

A nuclear power plant unified document control + quality management on ServiceNow with NRC + 10 CFR alignment. Document review cycles compressed 40%.

A regional health plan rolled out CSM for member services across 2.4M members. Inquiry-resolution time down 38%; CMS Star Rating improved 1 point.

A specialty pharmacy chain modernized IT service management across 480 locations. Pharmacy-system uptime 99.99%; tech-related dispensing errors down 64%.

A medical-device manufacturer rebuilt FDA QSR-aligned quality management on ServiceNow. CAPA cycle time down 51%; FDA inspection: zero findings.

A behavioral-health network rolled out HRSD for 80-site clinician workforce. Clinician burnout reduced 18%; HR satisfaction up 32 NPS points.