CoE org-chart designs work until they don't. The CoEs that scale combine engineering practices with operating-model patterns.
Read more →Quarterly digest from Mergen — Engineering Summit 2 recap, new industry practices launched, customer wins, and what's coming up.
Read more →IDC has recognized Mergen as a Major Player in its MarketScape for ServiceNow Implementation Services. Recognition cites delivery methodology and outcome consistency.
Read more →A specialty commercial insurer managed its $250M annual technology-investment portfolio on SPM. Investment-decision quality + speed both improved measurably.
Read more →A 50-minute walk-through of SPM rollout patterns at scale, with screen-shares of production deployments at a hospital network and a tier-1 telco.
Read more →Integration patterns for organizations running both Salesforce and ServiceNow. Common pitfalls, recommended architectures, and live demos.
Read more →B2B and B2C customer service have very different operational patterns. This webinar covers the CSM rollout patterns that fit each.
Read more →A retailer rolled out CSM for store-operations support — store managers raise tickets via mobile, district managers oversee resolution. Resolution time down…
Read more →A scaling fintech rebuilt onboarding for compliance-heavy roles via HRSD. Time to fully-cleared productive employee: 18 days → 6 days.
Read more →A multi-state health system deployed Now Assist on clinical-documentation workflows. Clinician note-taking time reduced 38%.
Read more →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
Book a Discovery Call