Browse Mergen content

A health system unified clinical operations (ServiceNow), patient experience (Salesforce Health Cloud), and clinician productivity (Microsoft) onto a shared identity + data fabric.

A life insurer extended HRSD to support broker network operations alongside internal HR. Broker operations cycle time down 38%.

A tier-1 telco rolled out HRSD for 14,000 field engineers with mobile-first UX. Field-engineer NPS on HR services up 38 points.

An industrial manufacturer rolled out CSM to support its 1,800-distributor network. Distributor-issue resolution down 51%; distributor revenue up 18%.

A public university rolled out HRSD covering full-time faculty, staff, and adjunct workflows. Adjunct onboarding cycle: 21 days → 3 days.

A specialty retailer rolled out HRSD to 32,000 store associates with mobile-first UX. Associate engagement on HR services up 6×.

Quarterly digest from Mergen — State of Engineering report findings, the FinOps toolkit open-source release, and Healthcare Industry Summit.

Mergen has published its first annual State of Engineering report, distilling patterns from 220+ enterprise programs delivered across nine industries.

Mergen ran a 3-year continuous enhancement programme on a global bank’s ServiceNow estate. 240+ enhancements shipped; cumulative outcome $80M.

A specialty retailer outsourced 24×7 ServiceNow managed support to Mergen. SLA performance: 99.4% over 18 months; sustained operational improvement compounding.