Browse Mergen content

A global engineering-construction firm managed a $4.8B megaproject portfolio on ServiceNow SPM. Project-risk early warnings up 6× over prior tooling.

CoE org-chart designs work until they don’t. The CoEs that scale combine engineering practices with operating-model patterns.

Quarterly digest from Mergen — Engineering Summit 2 recap, new industry practices launched, customer wins, and what’s coming up.

IDC has recognized Mergen as a Major Player in its MarketScape for ServiceNow Implementation Services. Recognition cites delivery methodology and outcome consistency.

A specialty commercial insurer managed its $250M annual technology-investment portfolio on SPM. Investment-decision quality + speed both improved measurably.

A commercial REIT unified property-management IT service desk across 240 properties on ServiceNow ITSM. Tenant-issue resolution time down 47%.

A 50-minute walk-through of SPM rollout patterns at scale, with screen-shares of production deployments at a hospital network and a tier-1 telco.

Integration patterns for organizations running both Salesforce and ServiceNow. Common pitfalls, recommended architectures, and live demos.

B2B and B2C customer service have very different operational patterns. This webinar covers the CSM rollout patterns that fit each.

A B2B SaaS company implemented ServiceNow CSM for proactive customer success. Health-score-driven interventions cut churn 38%.