How to scale Now Assist from a 100-user pilot to 10,000 production users — the patterns that work and the anti-patterns that…
Read more →A 28-page playbook covering BFSI-specific ITSM patterns — regulatory considerations, change-management for trading systems, FCA/SEC audit alignment.
Read more →A global insurer deployed Now Assist on 2,400 claims-handler workstations. AI-assisted triage routes claims with 91% accuracy; handle time down 33%.
Read more →A telecom carrier embedded Now Assist into the NOC workflow — summarizing related-incident chains and suggesting next-best diagnostic actions. Engineer onboarding-to-productive time…
Read more →A multi-line insurer consolidated 7 legacy ITSM tools spanning life, P&C, and reinsurance lines onto ServiceNow. $4.2M annual tooling savings; uniform SLAs.
Read more →A healthcare network deployed ITOM with discovery, service mapping, and event correlation on clinical systems. EHR availability sustained at 99.99% across cutover…
Read more →A specialty retailer rolled out ServiceNow ITOM across 800 stores and 3 DCs, gaining real-time visibility into POS, network, and inventory-system health.
Read more →A 22,000-employee manufacturer rolled out HRSD covering both factory shop-floor and corporate office workforces with role-aware service catalogs.
Read more →A state government deployed federated HRSD across 14 departments with department-specific catalogs but unified onboarding and policy enforcement.
Read more →A global wealth-management firm rebuilt complaint handling on ServiceNow CSM with FCA / FINRA-aligned audit trails. Closure rate within regulatory windows: 100%.
Read more →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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