Browse Mergen content

A scaling tech company built 18 custom apps on ServiceNow App Engine Studio for internal operations. Delivered with engineering-grade source control + testing.

Mergen runs a tier-1 bank’s ServiceNow CoE end-to-end — platform operations, governance, upgrades, and continuous improvement. 3 years sustained.

A 3PL provider unified fleet IoT monitoring on ServiceNow ITOM. Vehicle-incident MTTR down 51%; predictive maintenance flagged 1,200 issues proactively in Y1.

A mid-market manufacturer (3,200 employees) deployed ServiceNow ITSM in 14 weeks fixed-scope. Live on plan, on budget; no surprise change orders.

A specialty pharma manufacturer launched patient-services hubs on ServiceNow CSM with HIPAA-compliant outreach. Time to first dose reduced 38%.

A multi-state hospital system built an operational-resilience programme on ServiceNow. Critical-service recovery objectives validated quarterly.

An aerospace component manufacturer integrated MES + quality on ServiceNow with full AS9100D + DoD audit alignment. Defect-escape rate down 67%.

A Big-4 consulting firm rolled out ServiceNow CSM for engagement management. Engagement margin visibility shifted from monthly to real-time.

A global engineering-construction firm managed a $4.8B megaproject portfolio on ServiceNow SPM. Project-risk early warnings up 6× over prior tooling.

A global pharma manufacturer integrated MES + ServiceNow ITOM with full 21 CFR Part 11 audit trail. Validated-systems uptime sustained at 99.99%.