A 36-page reference architecture for healthcare platform strategy — clinical, administrative, patient-facing — with HIPAA + HITRUST patterns.
Read more →Every ITOM use case fails when CMDB is rotten. Three principles for CMDB hygiene that survive engineering velocity.
Read more →Quarterly digest from Mergen — recap of the Industry Summit, new specialty practices, customer wins, and Q4 roadmap.
Read more →End-of-year wrap from Mergen — 2026 highlights, the State of Engineering report findings, and 2027 roadmap.
Read more →First newsletter of 2027 — what changed, what's shipping, and the customer wins that opened the year.
Read more →Mergen has doubled EMEA headcount over the past 18 months, with the London delivery centre crossing 350 platform engineers.
Read more →A 12-hospital network managed $400M annual capital projects on ServiceNow SPM. Project on-time delivery improved from 58% to 88%; portfolio reallocation now…
Read more →A tier-1 telco coordinated a $1.8B multi-year 5G rollout across 4 national markets via ServiceNow SPM. Site activation accelerated 27%; cross-market dependency…
Read more →A practical session on CMDB design + hygiene patterns from production deployments at tier-1 financial services and healthcare clients.
Read more →How to scale Now Assist from a 100-user pilot to 10,000 production users — the patterns that work and the anti-patterns that…
Read more →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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