An industrial manufacturer rolled out CSM to support its 1,800-distributor network. Distributor-issue resolution down 51%; distributor revenue up 18%.
Read more →A specialty retailer rolled out HRSD to 32,000 store associates with mobile-first UX. Associate engagement on HR services up 6×.
Read more →A tier-1 bank integrated ServiceNow (back-office), Salesforce (front-office), Microsoft (productivity) into a unified employee + customer experience.
Read more →Mergen has published its first annual State of Engineering report, distilling patterns from 220+ enterprise programs delivered across nine industries.
Read more →Quarterly digest from Mergen — State of Engineering report findings, the FinOps toolkit open-source release, and Healthcare Industry Summit.
Read more →Mergen ran a 3-year continuous enhancement programme on a global bank's ServiceNow estate. 240+ enhancements shipped; cumulative outcome $80M.
Read more →A specialty retailer outsourced 24×7 ServiceNow managed support to Mergen. SLA performance: 99.4% over 18 months; sustained operational improvement compounding.
Read more →Mergen runs a tier-1 bank's ServiceNow CoE end-to-end — platform operations, governance, upgrades, and continuous improvement. 3 years sustained.
Read more →A mid-market manufacturer (3,200 employees) deployed ServiceNow ITSM in 14 weeks fixed-scope. Live on plan, on budget; no surprise change orders.
Read more →A multi-state hospital system built an operational-resilience programme on ServiceNow. Critical-service recovery objectives validated quarterly.
Read more →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
Book a Discovery Call