Browse Mergen content

End-of-year wrap from Mergen — 2027 highlights, customer-program outcomes, and what’s coming in 2028.

A capital-markets firm built ITOM coverage for trading systems with sub-100ms event correlation. Trading-system uptime: 99.999% sustained.

A specialty MGA (Managing General Agent) coordinated brokers + carriers on ServiceNow CSM. Submission-to-quote cycle compressed 41%.

A national mortgage servicer with 2M loans modernized borrower-facing IT operations on ServiceNow ITSM. CFPB complaint rate dropped 38%.

A 14-credit-union cooperative deployed shared-services HRSD. Cross-credit-union employee mobility enabled; cost per HR transaction down 47%.

Modern ITSM voices declare ITIL dead. The successful platforms still use ITIL — just modernized. Here’s how.

Most enterprises run all three. Most don’t integrate them. This webinar covers the patterns that work for tri-platform integration.

For CISOs evaluating ServiceNow SecOps — what it does well, what it doesn’t, and how to size the investment.

A 32-page playbook for integrating ServiceNow, Salesforce, and Microsoft into a unified employee + customer experience.

A tier-1 bank integrated ServiceNow (back-office), Salesforce (front-office), Microsoft (productivity) into a unified employee + customer experience.