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CASE STUDY

Hospital System: Operational Resilience Programme on ServiceNow

A multi-state hospital system built an operational-resilience programme on ServiceNow. Critical-service recovery objectives validated quarterly.

May 9, 2026 · 2 min read · By admin
At a glance
Industry
Healthcare
Topics
Compliance · Incident Response · Servicenow
Published
May 2026

The challenge

A multi-state hospital system identified operational resilience as a board-level concern after a peer organization’s ransomware incident. Existing IR plans were paper-based.

What we built

Operational-resilience programme on ServiceNow — critical-service mapping, dependency analysis, RTO/RPO definitions, quarterly tabletop + actual recovery validation. Board-level dashboards.

Outcomes

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