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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

The challenge

A tier-1 bank wanted ServiceNow CoE excellence but couldn’t recruit the senior platform-engineering talent required at scale. Leadership chose to outsource the CoE function.

What Mergen delivers

End-to-end CoE management — platform operations, governance, upgrade engineering, capacity planning, continuous improvement. The bank retains strategic oversight; Mergen runs the operational platform.

Outcomes (3 years sustained)

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