A global CPG built a tier-1+tier-2 supplier-risk early warning system after 3 disruptive years (pandemic, Suez, Red Sea).
Read more →First newsletter of 2028 — new industry reference reports, customer wins from Q1, and what's coming.
Read more →A 36-page reference architecture for the insurance industry — covering life, P&C, specialty, and reinsurance carriers.
Read more →ESG reporting requirements are tightening. The Now Platform can be the right home — when configured correctly. Three patterns that work.
Read more →A cable MSO with mobile-virtual-network operations unified ITSM across cable + wireless service desks. Cross-product issue resolution dropped 56%.
Read more →A wireless tower operator managed $800M in active deployment + colocation projects on ServiceNow SPM. Project on-time rate up from 64% to…
Read more →A regional health plan rolled out CSM for member services across 2.4M members. Inquiry-resolution time down 38%; CMS Star Rating improved 1…
Read more →A behavioral-health network rolled out HRSD for 80-site clinician workforce. Clinician burnout reduced 18%; HR satisfaction up 32 NPS points.
Read more →Modern ITSM voices declare ITIL dead. The successful platforms still use ITIL — just modernized. Here's how.
Read more →End-of-year wrap from Mergen — 2027 highlights, customer-program outcomes, and what's coming in 2028.
Read more →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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