WEBINAR / EVENT

Webinar: Now Assist — Pilot to 10,000 Users Without the Stall

How to scale Now Assist from a 100-user pilot to 10,000 production users — the patterns that work and the anti-patterns that stall most organizations.

May 9, 2026 · 2 min read · By admin

At a glance

Topics: Now Intelligence / AI · Servicenow
Published: May 2026

Most Now Assist deployments stall in pilot. This recorded webinar walks through the rollout patterns that actually scale to thousands of users — drawn from Mergen’s production deployments at tier-1 banks, telcos, and health systems.

What you’ll see

The 3-phase rollout pattern (pilot → measured → scaled)
Knowledge-base preparation that makes the difference
Identity-grounding patterns for regulated industries
Adoption-measurement framework
Common failure modes and recovery

Watch the recording (55 min)

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