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WEBINAR / EVENT

Webinar: ServiceNow CSM — B2B vs B2C Implementation Patterns

B2B and B2C customer service have very different operational patterns. This webinar covers the CSM rollout patterns that fit each.

May 9, 2026 · 2 min read · By admin
At a glance
Topics
CSM · Servicenow
Published
May 2026

ServiceNow CSM works equally well for B2B and B2C — but the operating-model patterns are different. This webinar covers what fits which.

Topics

Watch the recording (50 min)

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