A life insurer extended HRSD to support broker network operations alongside internal HR. Broker operations cycle time down 38%.
Read case study →A tier-1 telco rolled out HRSD for 14,000 field engineers with mobile-first UX. Field-engineer NPS on HR services up 38 points.
Read case study →Mergen ran a 3-year continuous enhancement programme on a global bank's ServiceNow estate. 240+ enhancements shipped; cumulative outcome $80M.
Read case study →A specialty retailer outsourced 24×7 ServiceNow managed support to Mergen. SLA performance: 99.4% over 18 months; sustained operational improvement compounding.
Read case study →Mergen runs a tier-1 bank's ServiceNow CoE end-to-end — platform operations, governance, upgrades, and continuous improvement. 3 years sustained.
Read case study →A mid-market manufacturer (3,200 employees) deployed ServiceNow ITSM in 14 weeks fixed-scope. Live on plan, on budget; no surprise change orders.
Read case study →A multi-state hospital system built an operational-resilience programme on ServiceNow. Critical-service recovery objectives validated quarterly.
Read case study →A specialty commercial insurer managed its $250M annual technology-investment portfolio on SPM. Investment-decision quality + speed both improved measurably.
Read case study →A retailer rolled out CSM for store-operations support — store managers raise tickets via mobile, district managers oversee resolution. Resolution time down…
Read case study →A scaling fintech rebuilt onboarding for compliance-heavy roles via HRSD. Time to fully-cleared productive employee: 18 days → 6 days.
Read case study →A multi-state health system deployed Now Assist on clinical-documentation workflows. Clinician note-taking time reduced 38%.
Read case study →A 12-hospital network managed $400M annual capital projects on ServiceNow SPM. Project on-time delivery improved from 58% to 88%; portfolio reallocation now…
Read case study →A tier-1 telco coordinated a $1.8B multi-year 5G rollout across 4 national markets via ServiceNow SPM. Site activation accelerated 27%; cross-market dependency…
Read case study →A telecom carrier embedded Now Assist into the NOC workflow — summarizing related-incident chains and suggesting next-best diagnostic actions. Engineer onboarding-to-productive time…
Read case study →A global insurer deployed Now Assist on 2,400 claims-handler workstations. AI-assisted triage routes claims with 91% accuracy; handle time down 33%.
Read case study →A 9-hospital network unified four legacy service desks onto a single ServiceNow ITSM instance with clinician-grade SLAs. Critical-incident MTTR dropped from 38…
Read case study →A tier-1 telco split its ITSM into wholesale and retail operations on ServiceNow with separate SLAs, shared CMDB, and unified change management.
Read case study →A multi-line insurer consolidated 7 legacy ITSM tools spanning life, P&C, and reinsurance lines onto ServiceNow. $4.2M annual tooling savings; uniform SLAs.
Read case study →A healthcare network deployed ITOM with discovery, service mapping, and event correlation on clinical systems. EHR availability sustained at 99.99% across cutover…
Read case study →A specialty retailer rolled out ServiceNow ITOM across 800 stores and 3 DCs, gaining real-time visibility into POS, network, and inventory-system health.
Read case study →A 22,000-employee manufacturer rolled out HRSD covering both factory shop-floor and corporate office workforces with role-aware service catalogs.
Read case study →A state government deployed federated HRSD across 14 departments with department-specific catalogs but unified onboarding and policy enforcement.
Read case study →A global wealth-management firm rebuilt complaint handling on ServiceNow CSM with FCA / FINRA-aligned audit trails. Closure rate within regulatory windows: 100%.
Read case study →An industrial conglomerate moved its $1.2B annual capital-projects portfolio from spreadsheets to ServiceNow SPM. Portfolio re-allocation cycles compressed from quarterly to weekly.
Read case study →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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