A leading US oncology research center modernized clinical trial ops — patient enrollment cycle time down 31%.
Read case study →A major museum network with 21 institutions unified visitor experience + operations on ServiceNow — 18M annual visitors.
Read case study →A major US zoo unified animal-care workflow with visitor experience on ServiceNow — niche but real.
Read case study →A major airport authority unified IT, facilities, and stakeholder ops on ServiceNow — 92M passengers annually, zero ops outages.
Read case study →A regulated European bank wired Azure OpenAI into ServiceNow Now Assist for case-summarization while keeping data residency intact.
Read case study →24 mid-sized US community banks formed a shared-services coalition on ServiceNow — half the cost of going it alone.
Read case study →A US state Medicaid agency replaced 3 legacy intake systems with ServiceNow CSM — 4.2M members, faster eligibility decisions.
Read case study →A Fortune 50's 280-attorney legal department moved off email + SharePoint onto ServiceNow Legal Service Delivery — matter cycle time down 32%.
Read case study →A 32-hospital health system tackled clinician burnout by moving non-clinical workflows off Epic and onto ServiceNow Healthcare Workflows.
Read case study →A $5B fintech's 4,400-engineer org adopted DORA-aligned SDLC governance on ServiceNow — deploy frequency up 3.2x.
Read case study →A Fortune 100 industrial conglomerate consolidated 14 finance shared service centres into 3 hubs on ServiceNow, retiring 9 legacy ticketing tools.
Read case study →A global CPG built a tier-1+tier-2 supplier-risk early warning system after 3 disruptive years (pandemic, Suez, Red Sea).
Read case study →A cable MSO with mobile-virtual-network operations unified ITSM across cable + wireless service desks. Cross-product issue resolution dropped 56%.
Read case study →A wireless tower operator managed $800M in active deployment + colocation projects on ServiceNow SPM. Project on-time rate up from 64% to…
Read case study →A regional health plan rolled out CSM for member services across 2.4M members. Inquiry-resolution time down 38%; CMS Star Rating improved 1…
Read case study →A behavioral-health network rolled out HRSD for 80-site clinician workforce. Clinician burnout reduced 18%; HR satisfaction up 32 NPS points.
Read case study →A specialty MGA (Managing General Agent) coordinated brokers + carriers on ServiceNow CSM. Submission-to-quote cycle compressed 41%.
Read case study →A national mortgage servicer with 2M loans modernized borrower-facing IT operations on ServiceNow ITSM. CFPB complaint rate dropped 38%.
Read case study →A 14-credit-union cooperative deployed shared-services HRSD. Cross-credit-union employee mobility enabled; cost per HR transaction down 47%.
Read case study →A capital-markets firm built ITOM coverage for trading systems with sub-100ms event correlation. Trading-system uptime: 99.999% sustained.
Read case study →A tier-1 bank integrated ServiceNow (back-office), Salesforce (front-office), Microsoft (productivity) into a unified employee + customer experience.
Read case study →A health system unified clinical operations (ServiceNow), patient experience (Salesforce Health Cloud), and clinician productivity (Microsoft) onto a shared identity + data…
Read case study →A life insurer extended HRSD to support broker network operations alongside internal HR. Broker operations cycle time down 38%.
Read case study →A tier-1 telco rolled out HRSD for 14,000 field engineers with mobile-first UX. Field-engineer NPS on HR services up 38 points.
Read case study →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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